Learning how to validate another person’s feelings is a tremendously valuable relationship skill. But what about when they’re angry at you, or accusing you of something that isn’t true? Why on earth would you validate that? And if it’s really all that valuable, *how* do you do that?
Negotiations are a part of daily life—whether you’re in business or not. Yet, for as often as we interact with people, it’s shocking to me that we don’t have more formal training on the best ways to do so. In this article, we’re going to focus in on a key principle that is often lacking in most “how to negotiate” guides, and most often forgotten when stakes are high.